Ek9 Privacy Policy — Protecting Our Users' Information

Information We Collect from You

When you register or use the ek9 platform, we collect several categories of information to enable the service to function properly and securely. All data collection is carried out transparently and solely for the purposes stated in this policy.

Account Information

During registration, we collect your username, encrypted password, email address, phone number, and identity verification details such as your Malaysian IC number. This information is required to verify your identity and ensure account security.

Device & Browser Information

Ek9 automatically records technical information when you access the platform, including device type, phone model, operating system, browser version, IP address, and language settings. This information is used to optimise how the platform displays on your device and to identify any technical issues.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including amounts, dates, payment method (FPX or Boost) and transaction status. We do not store your full bank card number — sensitive payment information is handled directly by payment processors that comply with industry security standards.

Platform Usage Data

We also record platform usage activity such as games played, bets placed, session duration, pages visited, and actions taken within the platform. This data helps ek9 improve the user experience and detect any suspicious activity.

How Is Your Information Used?

Ek9 uses the information collected solely for legitimate purposes directly related to platform operations. We do not use your data for any unrelated or undisclosed purposes beyond what is set out in this policy.

• Account authentication & security — ensuring only you can access your account and flagging any suspicious login activity.
• Financial transaction processing — verifying MYR deposits and withdrawals accurately and promptly.
• Platform improvement — analysing usage patterns to improve interface design and technical performance.
• Service communications — sending you important notifications related to your account, transactions and policy updates.
• Legal compliance — fulfilling legal obligations related to data protection and financial reporting as required by the relevant authorities.

Cookies & Tracking Technologies

The ek9 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Session cookies — keeping you logged in during your active browsing session and saving your current preferences.
• Preference cookies — remembering your language settings and display preferences for your next visit.
• Analytics cookies — used internally to understand how users interact with the platform for improvement purposes.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the ek9 platform.

Data Retention & Security Measures

All ek9 user data is stored on servers protected with SSL encryption and multi-layered security measures. Access to users' personal data is restricted to ek9 staff who require it on a need-to-know basis for service operations.

We retain active user account data for as long as the account remains active. Following account closure, certain records may be kept for the period required by law or for dispute resolution purposes. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures.

While we take all reasonable technical measures to protect your data, no system is entirely free from risk. If you suspect any data breach related to your ek9 account, please contact us immediately at [email protected].

Sharing Information with Third Parties

Ek9 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we do share necessary information with the following parties in limited circumstances:

• Payment processors — transaction details are shared with FPX and Boost providers solely for the purpose of processing your financial transactions in MYR.
• Legal authorities — ek9 will disclose the necessary information when required to do so by law or a valid court order.
• Technical service providers — technical infrastructure providers who assist us in running platform operations are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

In all of the above cases, we share only the minimum information necessary and ensure that recipients adhere to equivalent data protection standards.

Your Rights as an ek9 User

As an ek9 platform user, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.

Right to Rectification

If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account profile page on the ek9 platform.

Right to Erasure

You may request the deletion of your account and personal data by contacting the ek9 support team. Requests will be processed subject to any legal data retention obligations that may require us to retain certain records for a specified period following account closure.

Changes to This Policy

Ek9 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

For any enquiries, requests or complaints regarding this privacy policy, please contact the ek9 team at [email protected]. You may also refer to ek9 FAQ page for more information on account security and privacy.